I have taken my Mazda to Machens ever since i have purchased it. There was a communication glitch in ordering a part for this visit which delayed the repair. The service staff were very accommodating (especially, Jessica, Joe and Adrian - courtesy car driver). They did a great job with service recovery. I will be bringing my vehicle back for future needs.
I went in for a new to me car...but MC knew I wasn't ready and spoke to the guys in the service center. They looked at my car, got me on the schedule, PROVIDED A LOANER VEHICLE (tears of joy!!) and although I'm still in my 2010, it's running great and I'm super happy. Thank you so much MC, Scott, the gentleman that picked me up from where my car stopped (he's drove me to Machens), and the entire service department!!!
Very pleased with my service. Quick in and out. Service manager found a coupon to use for my tire rotation and one for my next service
The team was helpful and friendly when we came in to trade in our MINI for a new Mazda. 2 test drives and paperwork later, we left happy customers!
Cedric was great and very attentive to what i was looking for. I will buy my next vehicle here and recommended Joe Machens to everyone I know.
It was a great experience, MC made buying my first car super easy and he answered all of my questions! Would go back for my next vehicle.
I was in and out in less than an Hout. Everyone was friendly, Nice experience. They had good coffee (it was a 7am appointment) and a comfortable place to wait.
It was easy to get an appointment, everyone I dealt with was extremely nice and explained things well. I was given some recommendations for the next service, but no pressure to pay for anything unexpected at the time.
I called to Make an appointment, and was greeted by the most cheerful person. When I brought my car in, I was greeted by the same person, Jessica. She was the definition of what customer service should be. Five star review, I will definitely be back!
In a world where customer service is an afterthought,Jessica is the definition of what customer service should be! Friendly, efficient, and professional!
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